Category Archives: Customer Service

Customer service is that part of the on-going relationship between client and service provider in which the service provider delivers above and beyond the customer’s expectations, surprising and delighting the customer

Shopping at Gunpoint

We were recently robbed at gunpoint at home. We were tied up, made to lie on the floor and our faces were covered with a blanket that happened to be conveniently nearby. In retrospect, we were treated fairly gently by … Continue reading

Posted in Clients, Customer Service, Marketing, Target Market | Tagged , , , , , | Leave a comment

Quick Tip: What to do With Client Testimonials

I’m sure that every now and again you receive an email, SMS or note from a client complimenting you on the great work that you have done, or on the good service you have given them.  You may even be … Continue reading

Posted in Customer Service | Tagged , | Leave a comment

Ubuntu Intelligence for Ubuntu Marketing

Yesterday evening, I attended an event with one of my favourite speakers – Dr Dumisani Magadlela.  He is a highly respected South African expert in the area of Ubuntu Intelligence and has touched many lives with his wisdom.  Dumi’s simplest … Continue reading

Posted in Customer Service | Tagged , | 1 Comment

Service With a Smile

Many years ago, I was privileged to spend a week in Mauritius with my parents. One morning, my mother and I were taking a casual stroll on the beach when we were approached by this handsome, smiling turbaned gentleman with … Continue reading

Posted in Customer Service | Tagged | Leave a comment